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Cisco 100-140 Exam Syllabus Topics:

Topic	Details
Topic 1	IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 2	Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 3	Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 4	Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 5	Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q593-Q598):

NEW QUESTION # 593
A user is connecting their new gaming console to a 4K television using an HDMI cable but fails to get HDR (High Dynamic Range) color quality despite both the console and TV supporting it. What might be the issue the IT support technician should suggest checking?

A. The gaming console does not support HDR over HDMI
B. The television is set to a non-HDR picture mode
C. The HDMI cable type is only HDMI 1.4 and not HDMI 2.0 or higher
D. The television's USB port settings are incorrectly configured

Answer: C

Explanation:
Correct Answer. A. The HDMI cable type is only HDMI 1.4 and not HDMI 2.0 or higher For HDR content, HDMI 2.0 or higher is necessary to support the wider color gamut and higher contrast ratio of HDR. If the HDMI cable is only HDMI 1.4, it will not support HDR features, leading to a lack of HDR color quality despite the capabilities of both the console and the TV.
Option B is incorrect because picture mode settings can affect display output, but the fundamental issue here is likely the cable's bandwidth capability.
Option C is incorrect because the premise states that both the console and TV support HDR, so the console's support for HDR over HDMI is assumed.
Option D is incorrect because USB port settings on a television have no effect on HDMI video quality or HDR capabilities.

NEW QUESTION # 594
During a network upgrade, a technician needs to ensure that the new Ethernet cables support speeds of up to 10 Gbps.
Which category of Ethernet cable should the IT support technician recommend for an RJ-45 connection?

A. Category
B. Category 3
C. Category 5e
D. Category 6

Answer: D

Explanation:
Correct Answer. C. Category 6 Category 6 cables are designed to handle speeds up to 10 Gbps in network environments and are suitable for modern networks that demand high data transfer rates. These cables also offer improvements in shielding compared to lower categories, which reduces crosstalk and improves overall network stability.
Option A is incorrect because Category 5 cables support up to 100 Mbps, which is insufficient for
10 Gbps speeds.
Option B is incorrect because Category 5e cables support up to 1 Gbps, which is also inadequate for 10 Gbps requirements.
Option D is incorrect because Category 3 cables are outdated and only used for telephone wiring and data rates up to 10 Mbps.

NEW QUESTION # 595
During a video conference, a user notices that the video output on their HDMI-connected display is not as sharp as expected. The display is known to support Ultra HD. Which setting should the IT support technician suggest checking first to troubleshoot this issue?

A. The brightness settings on the external display
B. The USB connections on the external display
C. The resolution settings in the display properties of the computer
D. The audio output settings on the computer

Answer: C

Explanation:
Correct Answer. A. The resolution settings in the display properties of the computer When a display does not output the expected video quality, the first thing to check should be the resolution settings in the computer's display properties. This ensures that the display is set to output at its highest supported resolution, such as Ultra HD, to match the capabilities of the HDMI-connected monitor.
Option B is incorrect because audio output settings would not affect the sharpness or quality of the video output.
Option C is incorrect because while brightness settings affect display visibility and contrast, they do not influence the resolution or sharpness of the video.
Option D is incorrect because USB connections on the display relate to data transfer or peripheral connectivity and do not impact video quality.

NEW QUESTION # 596
An organization is migrating its access management to Microsoft Entra Identity Governance. A user reports they cannot access a newly integrated cloud service. What should be checked first to troubleshoot the user's access issue?

A. The user's role assignments in Entra Identity Governance
B. The network speed at the user's location
C. The user's device compatibility with the cloud service
D. The encryption standards used by the cloud service

Answer: A

Explanation:
Correct Answer. B. The user's role assignments in Entra Identity Governance In cloud-based access management systems like Microsoft Entra, role assignments are crucial for defining what resources a user can access. If a user reports issues accessing a service post-integration, verifying their roles and permissions should be the first step.
Option A is incorrect because while device compatibility is important, it does not typically impact permissions-based access issues directly linked to directory services.
Option C is incorrect because network speed would affect performance rather than access permissions.
Option D is incorrect because while encryption standards are vital for security, they do not generally impede access if the user's role and permissions are configured correctly.

NEW QUESTION # 597
After troubleshooting a recurring issue with a client's VPN connection, which method should be used to document the troubleshooting steps effectively?

A. Document only the unsuccessful steps to avoid future repetition
B. List only the final step that resolved the issue
C. Record the steps informally in shorthand for brevity
D. Provide a detailed chronological list of all actions taken and their results

Answer: D

Explanation:
Providing a detailed chronological list of all troubleshooting actions and their results ensures the documentation is comprehensive and clear. This method allows other technicians to understand the process fully, facilitates future troubleshooting, and ensures consistent service quality.
Option A is incorrect because documenting only the final step omits crucial context and learning opportunities from earlier steps.
Option C is incorrect as focusing only on unsuccessful steps does not provide a complete picture of what was effective.
Option D is incorrect because using shorthand can lead to misunderstandings or omissions in the troubleshooting process documentation.

NEW QUESTION # 598
......

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Cisco 100-140 Exam Syllabus Topics:

Valuable 100-140 Feedback Offer You The Best Reliable Exam Labs to pass Cisco Certified Support Technician (CCST) IT Support exam

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q593-Q598):

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