PECB ISO-IEC-20000-Foundation Exam Dumps-Shortcut To Success [2025]

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:
Topic 3	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q27-Q32):

NEW QUESTION # 27
What is an example of a requirement for the service management objectives?

A. They should be left unchanged, even if services change
B. They should be shared with the customers
C. They should be easy to realize
D. They should be consistent with the service management policy

Answer: D

NEW QUESTION # 28
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

A. By agreeing the scope of the services to be delivered by the external supplier
B. By signing a contract with the external supplier
C. By appointing a designated individual who is responsible for managing the relationship with the external supplier
D. By coordinate activities with other parties involved in the service lifecycle

Answer: D

NEW QUESTION # 29
Which event is NOT part of the definition of an incident?

A. An unplanned interruption to a service
B. A request for access to a service
C. A reduction in the quality of a service
D. An event that has NOT yet impacted the service to the customer

Answer: B

NEW QUESTION # 30
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
B. To ensure that a process exists for the procurement of suppliers
C. To ensure that supplier processes and procedures are defined
D. To ensure that subcontracted suppliers meet contractual requirements in all circumstances

Answer: A

NEW QUESTION # 31
What do demand management and capacity management do?

A. Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs
B. Demand management determines future capacity needs. Capacity management monitors current capacity
C. Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand
D. Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services

Answer: C

NEW QUESTION # 32
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PECB ISO-IEC-20000-Foundation Exam Dumps-Shortcut To Success [2025]

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

PECB Excellent ISO-IEC-20000-Foundation Reliable Test Syllabus – Pass ISO-IEC-20000-Foundation First Attempt

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q27-Q32):

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